Privacy policy

Last updated: 19 October 2026

This Privacy Policy explains how Applianceshub ("we", "us", "our") collects, uses, and protects your personal data when you visit applianceshub.shop or buy from us. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Applianceshub is the data controller responsible for your personal data.
Address: 29 Vitesse Rd, Liverpool, England, L24 9BB, United Kingdom
Email: support@applianceshub.co.uk
Phone: +44 151 448 7720

2. Personal data we collect

  • Identity and contact details: name, email address, phone number, and delivery and billing addresses.
  • Order details: the products you buy, order value, and order history.
  • Payment details: payments are handled securely by PayPal. We do not see or store your full card or bank details.
  • Communications: messages you send us by email, phone, or our contact form.
  • Technical data: IP address, browser and device type, and pages visited, collected through cookies and similar technologies.
  • Marketing preferences: whether you have chosen to receive our emails.

3. How we use your data and our lawful basis

  • To process and deliver your order, handle returns and refunds, and provide customer support. Lawful basis: performance of a contract.
  • To send order updates and shipping notifications. Lawful basis: performance of a contract.
  • To prevent fraud and keep our store secure. Lawful basis: legitimate interests.
  • To improve our website and understand how it is used. Lawful basis: legitimate interests or consent (for non-essential cookies).
  • To send marketing emails, but only if you have opted in. Lawful basis: consent. You can unsubscribe at any time.
  • To meet our legal obligations, such as tax and accounting records. Lawful basis: legal obligation.

4. Who we share your data with

We never sell your personal data. We share it only with trusted service providers who help us run our store:

  • Shopify: our e-commerce platform, which hosts our store and order data.
  • PayPal: to process your payment securely.
  • Delivery carriers: to deliver your order and returns.
  • Email and analytics providers: to send service emails and understand website performance.
  • Authorities: where we are required to by law.

5. International transfers

Some of our service providers, such as Shopify and PayPal, may process data outside the UK. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / Addendum approved by the UK Information Commissioner's Office (ICO).

6. How long we keep your data

  • Order and transaction records: up to 6 years, to meet UK tax and accounting requirements.
  • Customer support messages: up to 2 years after your last contact.
  • Marketing data: until you unsubscribe or ask us to delete it.

7. Cookies

We use essential cookies to make our store work, for example to remember your cart and complete checkout. With your consent, we may also use analytics and marketing cookies. You can manage cookies through our cookie banner or your browser settings. Blocking some cookies may affect how the website works.

8. Your rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you
  • ask us to correct inaccurate data
  • ask us to delete your data
  • restrict or object to how we process your data
  • request a copy of your data in a portable format
  • withdraw your consent at any time, where we rely on consent

To use any of these rights, email support@applianceshub.co.uk. We will respond within one month.

9. Data security

We use appropriate technical and organisational measures to protect your data. Our store runs on secure, encrypted (HTTPS) connections, and payments are processed by PayPal's secure systems.

10. Children

Our store is not intended for children under 18, and we do not knowingly collect their personal data.

11. Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.